If you withdraw from your order, we will reimburse to you all payments received from you, including the costs of standard delivery and eventual administration fees, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to return products.
We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest. Once your returned products have been checked and inspected at our warehouse, you will receive a refund e-mail notification. Your refund will be paid back to the same card that was used to place the order.
Refunds usually take up to 8-10 working days to appear on your statement, after you have received your return confirmation e-mail. The length of time depends solely on your card company’s policies. You can always check your refund status on your online account or by contacting your card issuer.
You will be refunded the shipping cost in full if the entire order is returned.
Partial returns will not have the shipping costs refunded unless the items are returned due to a manufacturing defect or shipping error.
In order to get a full refund it’s important that we receive the goods in the same state in which they were received. The returned product has to be complete, unworn, unwashed and with all the product labels intact.