Our privacy obligations
DAKY takes privacy seriously and cares about personal information.
We will review this policy regularly, and we may update it from time to time.
The types of personal information we collect and hold
We collect personal information about our users in order provide our products, services, and customer support. Our products, services, and customer support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.
How we collect personal information
Information that you specifically give us
While you use our products and services you may be asked to provide certain types of personal information. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings. We will give you a Collection Notice at the time, to explain how we will use the personal information we are asking for. The notice may be written or verbal.
We may request, collect, or process the following information:
Information that we collect from others
Users have the ability to start a transaction with non-users by providing contact details such as email address, physical address, and phone number. In these situations, the information will be collected and stored by us to contact the non-user and to prevent abuse of our systems.
Your payment provider may transmit information about the payment that we may collect or process.
In some situations, personal information of users may be collected from public sources.
We may collect or process the following information:
Information we collect as you use our service
We maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.
When we are contacted we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.
We may collect or process the following (mostly non PII) information:
Links to other sites
How we use personal information
The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:
The 'lawful processing' grounds on which we will use personal information about our users are (but are not limited to):
When we disclose personal information
Our third party service providers
The personal information of users may be held or processed on our behalf outside UK, including 'in the cloud', by our third party service providers. Our third party service providers are bound by contract to only use your personal information on our behalf, under our instructions.
Our third party service providers include:
Other disclosures and transfers
We may also disclose your personal information to third parties for the following purposes:
Accessing or correcting your personal information
You have the right to request access to the personal information DAKY holds about you. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period, and without unreasonable expense for no charge. Most personal information can be accessed by logging into your account. If you wish to access information that is not accessible through the platform, or wish to download all personal information we hold on you in a portable data format, please contact our Privacy Officer.
You also have the right to request the correction of the personal information we hold about you. All your personal information can be updated through the user settings pages. If you require assistance please contact our customer support.
Exercising your other rights
You have a number of other rights in relation to the personal data DAKY holds about you, however, there may be restrictions on how you may exercise the rights. This is largely due to the nature of the products and services we provide. Much of the data we collect is in order to facilitate contracts between users, facilitate payments, provide protection for the legitimate users, and meet our legal obligations - these data uses are protected against the below rights.
You have the right to:
Direct marketing and profiling - users can unsubscribe by following the link included at the bottom of each email.
Erasure - Most personal information cannot be deleted as they are used to support contracts between users, document financial transactions, and are used in providing protection for users on the platform. In the case of non-personal data that can be linked with personal data, it will either be erased or otherwise anonymised from the personal data.
Temporary restriction to processing - under certain circumstances you may exercise this right, in particular if you believe that the personal data we have is not accurate, or you believe that we do not have legitimate grounds for processing your information. In either case you may exercise this right by contacting our privacy officer.
Unless stated above, users may exercise any of the above rights by contacting our Privacy Officer.
To contact our Privacy Officer
If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Officer as follows:
Attn: Privacy Officer
Pike Nook Workshop
For the purposes of the GDPR, our Privacy Officer is also our Data Protection Officer (DPO).
While we endeavour to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by mail or email as above. We will acknowledge your formal complaint within 10 working days.
If you are in the European Union, you can choose to lodge a complaint with your local Data Protection Authority (DPA). The list of DPAs is at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
In running and maintaining our website we may collect and process the following data about you:
We do not require that you provide any information, nor create a username and password other than for purposes of purchasing products from our web site.
In addition, the option of creating a username and password is provided only in the event that customers plan to use our site to purchase products from our web site in the future and would like to keep their contact information on file with us for that purpose.
Upon registering, users will receive confirmation that their information has been placed on file with us and when applicable, a username and password have been created. Your address details are not required for registration and will only be required during a purchase from Daky.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form.
You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fulfill your orders.
If we have trouble processing an order, we will use this information to contact you.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form.
You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fulfill your orders. If we have trouble processing an order, we will use this information to contact you.
Use of your information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time
Any information you provide will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment
After becoming a Daky member you may correct/update your personal information by e-mailing us any additional/updated information to info@Daky.com.
The changes you make will be reflected in our databases when processed. If you wish to deactivate your account, please contact us through the 'Contact' section.
We do not share aggregated demographic information about our user base with our partners and advertisers. We only store information that you provide and choose to store in your account profile. We do not share your profile with other third parties.
We use an outside shipping company to fulfill orders. These companies do not retain, share, store or use personally identifiable information for any other purposes.
We use PayPal to provide credit card processing on our site. PayPal is prohibited from using your personally identifiable information for any other purpose.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send an email to us at info@Daky.com.
All Daky employees take your personal information very seriously. All employees must learn and obey our security policies.
Access to member personal information is limited to key management personnel and our customer services department.
We use PayPal Payment Gateway System (www.paypal.com) to verify your credit card billing information, in order to ensure that the user is the person identified on the credit card and to insure against fraud.
Credit Card details are only required during a purchase from our website. The details are only used for processing by PayPal. We do not see or store your credit card details on our site.
From time to time we may send out email messages on products, special deals & promotions, if and only if you have opted in to our email newsletter. In addition, you will receive communication from us;
Administrative e-mails will not contain promotional materials. If you choose to receive our Newsletters, they will contain promotional materials from Daky.
When you register with Daky you are given the choice of opting in to our newsletter, which provides information about special offers, promotions and product announcements.
We also provide the option of creating a username and password if you wish to keep your information on file with us for intent of doing business with us again.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at info@Daky.com.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password.
We will also communicate with you in response to your inquiries,to provide the services you request, and to manage your account.
We will communicate with you by email or telephone, in accordance with your wishes.
When you visit our site we automatically log your IP address, your browser type and your access times.
We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site).
This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
The ability to select products on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. A session ID cookie expires when you close your browser.
In the event Daky goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred.
You will be notified via email and prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site